ContactQ v5.4

ContactQ Releases v5.4  OCTOBER 2021 Braxtel Releases v5.4 including a new desktop UX.  Agent Desktop is a new UI experience for call-center agents and that is run on either Windows or MacOS Operating systems. It controls aspects of call center activity from a user’s...

The Impact of Covid-19 On Contact Centers

Impact of Covid-19 On Contact Centers   The crisis that is COVID-19 really exposes the way companies support their customers – which is why it’s so important to deliver customer experience in an empathetic way. From a business perspective, the pandemic has been...

CCAAS Upcoming Release

CCAAS Upcoming Release   Cost Reduction and Efficiencies in the Cloud     Docker Containers   Cloud applications in particular CCaaS (Contact Center as a Service) offer the most adaptable and financially affordable route to world class customer service...

Braxtel Outbound Features

Dialer, Campaigns and Flexible Outbound Applications   Braxtel releases v5.1 ContactQ. Included in this release is a Dialler and campaign application management providing capabilities to generate a campaign contact list, create, run, and re-run campaigns.  Manage...

Braxtel Releases new Agent Console in v5

Braxtel Release v5 including a brand new browser based UX.  Agent Console is an all new UI experience for call-center agents that is run within a browser. It controls aspects of call center activity from a user’s perspective. The Agent Console only requires a modern...