Automation Solutions
Optimitze your inbound and outbound business contact strategy with our automation solutions
Automation is Optimization
Automation features in ContactQ help to optimize your business communication strategy. Automation can solve numerous business challenges, from information acquisition for inbound callers that assists smart routing, to outbound SMS contact, or smart voice notifications with response gathering, equally after call surveys and analytics alerts. ContactQ has flexible automation options can enhance and increase the performance of your business communications.
IVR
Optimize your business contact strategy with IVR. Present callers with self-service options without requiring an agent actively participating on the call. Anlaytics provide insights into the user journey through self-service. IVR can also interact with external business systems to exchange authentication information, issue confirmations and many other functions.
Chat Automation
Chat Automation like IVR can provide a sophisticated auto-attendant solution for Live Chat users. Automation enables services for business cusomter to be live 24×7 all year round ensuring that business serivce goals are being met. Analytics enables the virusalization of targets metrics and themselves can be automatically emailed to management.
Camapaigns and Dialler
With four dial modes and campaign call blending businesses can keep call center agents productive at all times.
Campaigns can be agentless and used to procatively send alerts or service outage notifications, order confirmations and appointment reminders
Post Call Automation
Call flows can handle post-call interactions. For instance to collect valuable opinions as surveys after an agent has completed an interaction with a customer.
Automation Key Feature and Benefits
AUTO ATTENDANT
Automated service to greet contacts either inbound callers or for campaigns.
PLUGINS & DATABASES
Connect and interact with to external business systems for smart routing
ANALYTICS
Trigger and Schedule Reports automatically based on analytic thresholds
OUTBOUND APPLICATIONS
Automate outbound contacts using application call flows, with the same functionality as inbound
SPEECH SERVICES
Use speech services to generate speech to connect to Speech to Text service for transcription
FLEXIBLE ROUTING
Flexible routing enables automated flows to intelligently route calls to agents as required