Remote Workers

Enable and Manage Remote Teams

Remote Working

Enable and Manage Remote Teams 

Provision services and remote agents for home work and enable them to engage with customers on multiple digital channels using a powerful and flexible contact platform.

cust-serv

Skills Based Routing

Connect customers quickly with the right agents and help to resolve their enquiry on on first contact irrespective of location.

Business Integration

Preparing agents with CRM and business information helps to easily identify the right solution and provide a more personalised service to every customer.

Realtime Insights

Optimise business performance and service with real-time reports and analytic along with agent monitoring, and automated customer surveys.

Features

Multi Channel

Mulit channel communication includes voice, chat, SMS, messaging apps or email) and automation.

Smart Routing

Smart Routing enables calls, chats and outbound contacts to be presented to agents using media blending.

Campaigns

Campaigns control Preview,  Progressive dialing or automation for instance Blaster or SMS / Social notifications.

Automation

Flexible automation options  enhance and increase the performance of your business communications.

Analytics

Managament information just-in-time. Link business systems to provide a unified view of performance.

Integration

Enchance user experiences with integration. ContactQ APIs, libraries and plugins to make integration simple.

Contact us for more information!