ContactQ v5.4

by | Oct 25, 2021

ContactQ Releases v5.4  OCTOBER 2021 Braxtel Releases v5.4 including a new desktop UX.  Agent Desktop is a new UI experience for call-center agents and that is run on either Windows or MacOS Operating systems. It controls aspects of call center activity from a user’s...

How 2020 Changed the Contact Centre World For Ever

by | Apr 28, 2021

How 2020 Changed the Contact Centre World For Ever   During recent years companies have started the move towards Cloud Services, with benefits of reduced IT infrastructure and reduced capital costs. One significant change that Covid brought to the world was the...

The Impact of Covid-19 On Contact Centers

by | Apr 23, 2021

Impact of Covid-19 On Contact Centers   The crisis that is COVID-19 really exposes the way companies support their customers – which is why it’s so important to deliver customer experience in an empathetic way. From a business perspective, the pandemic has been...

CCAAS Upcoming Release

by | Apr 3, 2021

CCAAS Upcoming Release   Cost Reduction and Efficiencies in the Cloud     Docker Containers   Cloud applications in particular CCaaS (Contact Center as a Service) offer the most adaptable and financially affordable route to world class customer service...

Braxtel Outbound Features

by | Jul 3, 2020

Dialer, Campaigns and Flexible Outbound Applications   Braxtel releases v5.1 ContactQ. Included in this release is a Dialler and campaign application management providing capabilities to generate a campaign contact list, create, run, and re-run campaigns.  Manage...

Braxtel Releases new Agent Console in v5

by | Feb 14, 2020

Braxtel Release v5 including a brand new browser based UX.  Agent Console is an all new UI experience for call-center agents that is run within a browser. It controls aspects of call center activity from a user’s perspective. The Agent Console only requires a modern...

Braxtel Partnership Epygi Technologies

by | Oct 30, 2019

Braxtel Communications Announces New and Exciting Partnership with Epygi. Melrose, Massachusetts, and Winter Park, Florida, USA, ( 10/30/2019) – Braxtel communications, a worldwide provider of Multi media Contact Center solutions, is excited to announce their...

Braxtel Releases HA Cluster in v4.7

by | May 5, 2019

Braxtel is delighted to announce the release of ContactQ v4.7 (05-May-2019.)  This version offers High Availability as – an Active/Standby two node cluster configuration. This option requires a High Availability license.   An Active/Standby configuration...

Braxtel Partnership Alcatel-Lucent

by | Oct 10, 2018

Braxtel Communications Announces New and Exciting Partnership with Alcatel-Lucent.  – Braxtel communications, a worldwide provider of Multi media Contact Center solutions, is excited to announce their partnership with Alcatel. ContactQ has successfully passed the ALE...