Continuity
Having a dependable contingency in place when things go wrong
Continuity is something every strong business should plan for. Braxtel have a solution that can help.
Cloud Continuity
Cloud instances deployable into multiple availability zones, geographically apart, to help virtually maintain critical operations, prevent the loss of data and recover quickly during a failure or outage.
Braxtel uses Data Centres for hosting that have a 99.999% uptime. With HA geo-redundancy businesses can feel reassured that their business communications system will always be available.
Remote or Work from Home agent
Braxtel’s CCAAS enables remote and work-from-home agents. All that is required is a computer and an internet connection. The browser agent console runs in most modern browsers which mean no additional software to install or maintain.
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Maximise productivity and make calls on behalf of agents when the time is right and agents are available.
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Connect callers to the right person to handle an interaction using skills based routing and flexible decisions. Present caller information into the Agent Console from businesss systems to ensure that agents are prepared with the information required to help them deliver an optimal experience for the caller
The Only Tool You’ll Ever Need
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