Why Braxtel

Your Contact Strategy Is Our Business.

We Are Passionate about Communications and Service Excellence.

Why work with Braxtel?

We help you deliver experiences your customers will love.

 

Our service, project and sales support teams will provide you will all of the tools, support and assistance you need to to deliver excellent solutions for your customers every time.

Our Mission

 

We provide solutions that are simple, easy to use and valued by our customers. We strive to serve and know our customers better than anyone else.

 

We always strive to

  • Understand our customers
  • Get it right first time
  • Make reliable, customer-ready products
  • Own the customer relationship
  • Keep our promises

 

Highlight 2 

Maximise productivity and make calls on behalf of agents when the time is right and agents are available.

Highlight 3 

Connect callers to the right person to handle an interaction using skills based routing and flexible decisions. Present caller information into the Agent Console from businesss systems to ensure that agents are prepared with the information required to help them deliver an optimal experience for the caller

Case Study – Keycare

As a leading specialist in key recovery, Keycare has grown its organization to a team of 50. Whether clients keys have been lost or stolen, Keycare provide a full service all day, everyday. With a UK-based call centre, Keycare provides customers with round the clock exceptional customer service using Braxtel’s ContactQ platform.

Contact us for more information!